Delete your Forple account
How to delete your account in the Forple app, what is deleted, what is kept without your name, and for how long.
App: Forple / Developer: FORPLE, K.K. (Forple Inc.)
Delete your account in the app
- Open the Forple app and tap the person icon (Me) at the top right of the screen.
- Tap the gear icon to open Settings.
- Tap "Delete account" at the bottom.
- Tap "Delete", then "Yes, delete my account", and confirm once more.
If you have a paid plan, cancel it in Google Play (or the App Store) first. Deleting your account does not cancel the subscription, and fees for the unused period are not refunded.
If you no longer have the app
Use the contact form, or email support@for-ple.com from the email address you use for Forple, and tell us that you want to delete your account. After we confirm that the request comes from you, we delete your account in the same way as in the app.
To ask us to delete only some of your data and keep your account, contact us in the same way.
What is deleted
- Your profile (name, profile photo, date of birth, gender, nationality, country and city, work details and the rest): deleted as soon as you delete your account.
- Your email address and sign-in: deleted as soon as you delete your account. You can no longer sign in.
- Your notifications and the list of people you blocked: deleted as soon as you delete your account.
- Your speech recordings (audio files): deleted within 30 days (usually right away).
- Your early-access sign-up and the recordings of Full Coaching sessions: deleted within 30 days.
What is kept without your name
Your name and profile are removed from the following, and they are kept without your name on them.
- Your learning records (test answers and scores, writing answers and their corrections, speech transcriptions and weekly reflections)
- The questions and answers you wrote, the photos attached to your questions and the thanks you sent (anyone can still read them on the Forple website, without your name)
- Records of what you agreed to (such as the Terms of Service)
These are kept with no set date for deletion.
What is kept for a set period
- Billing records (what you bought, and when it started, renewed and ended): kept for the period required by accounting and tax law, in principle 7 years (10 years for records of a business year with a loss).
- Information needed to investigate misuse or to settle a dispute: kept until that is finished.
- A request you sent through the contact form: kept for one year after we receive it.
For details, see the Privacy Policy.